Our Services

This program focuses on specific knowledge and skill in strategic thinking and transferring these processes into daily operations.

Strategic thinking is a process of thinking creatively within the current system and hierarchy of strategy. It starts with understanding the big picture, the consequences and implications of daily actions on established targets. It implies, “Nothing is more dangerous than a single idea”. A strategic thinker will develop a mental model of the complete system of the value creation pipeline and its interdependencies.

Strategic thinking is not strategic planning. It is the thinking within the strategy to challenge existing assumptions, the thinking on time and the measured timely responses and intense focus on aligning success mapped to the strategic plan. It is the consistent thinking and action within the system.

The content below provides an overview of the elements explored during the program.

• Strategic thinking
  • defining what it is and the elements
  • a model for strategic thinking
  • applying the concepts and models to own business

• Planning and analytical processes
  • planning processes & systems
  • executing with passion, urgency and the big picture in mind
  • timely and rigorous analysis
  • analysis leading to sound considered recommendations
  • negotiation and influencing processes
  • problem-solving and criterion based decision-making
• Managing and facilitating change
  • change & transition as separate processes
  • managing set backs & imposed change
  • selling the change with conviction & ownership
• Defining and establishing a deliberate culture
  • revisit organisational values
  • define culture as a set of behaviours
• Self management: values, attitudes and behaviours
  • understanding the impact of our own behaviour
  • congruency as a leader from values to behaviours
  • how best to manage the behaviour of others

The Program is for people wanting to transition into a manager’s role, i.e. Superintendent equivalent position.

The Future Leaders Program presents a balanced blend of theory and practical exercises as key learning tools. The scenarios are developed from genuine industry situations to ensure a cultural relevance and transference back to the workplace.

The conceptual skills include:

• Planning and analytical processes
• Preparing and presenting business cases
• Preparing and presenting strategic and business plans
• Strategic thinking
• Problem-solving and criterion based decision-making

The interpersonal skills include:

• Understanding the impact of our own behaviour
• How best to manage the behaviour of others
• Communication and conflict management skills
• Networking and relationship skills
• Coaching and performance management
• Managing and facilitating change
• Negotiation and influencing processes

This program is for frontline supervisors and/or leading hands. Why are supervisors so important? Supervisors are the key to high performance and safety in the workplace. The program focuses on both the ‘soft’ and ‘hard’ skills required to be an effective supervisor.

These include:

• Taking initiative to improve performance
• Safety Leadership
• Resolving conflict and building teams
• Operational planning
• Communicating expectations
• Developing work priorities

• Respecting and promoting diversity
• Providing performance feedback
• Creating performance improvement plans
• Continuous Improvement

Most high performance skills require practice for true learning to occur. In this program, supervisors get to practice using the tools in a team environment that they will be expected to use at work. They create both an action plan for further improvement AND they redesign their job so that high performance work practices can occur.

Developing a high performance team is a different set of skills to maintaining high performance. Our unique processes and tools enable teams to transfer the learning to sustained performance in the workplace.

Enriched with 'discovery learning' the program creates an environment to explore beyond immediate perceptions, to examine personal beliefs and values, to challenge assumptions about perceived limitations, and to push the limits and find out what happens.

Team members return to work with an in-depth understanding of:

• Strategies and tools to sustain high performance and keep the passion alive
• Influence of language, words and personal actions
• Actions and behaviours that limit team performance
• Actions and behaviours that increase success
• Indicators of misalignment
• Corrective actions and behaviours

Strategy is about creating and delivering the future. A leader’s role is to recognise what good strategy looks like and understand how to implement it to ensure the future for your organisation. The leader must inspire and bring the team along, they implement the plan.

It is not just the plan itself that holds the value, but all the thinking that has gone into developing the plan, the questions, the challenges, the conversations and the solutions that have been generated throughout the process.

If you have ever:

• Been too busy with today to think about tomorrow
• Been too quick to say no; why something should not change or happen at all
• Been limited to one solution; can’t see another option
• Made decisions without referring to your strategic plan or
• Lost sight of the relationship or interconnectedness of the parts...

Then it is time to step back and review the strategic intent and understand what may have changed internally or externally.

The Discovery Learning processes support you to “look beyond the current light”; to create a future within a changing environment, inclusive of the team.

A dynamic strategic plan will provide an effective and realistic decision making framework from which all decisions impacting on or concerning the business can be made. Facilitation of strategic and business planning workshops, guide you to answer the fundamental questions:

• Where are we now?
• Where do we want to end up?
• How will we get there?
• What will continue to tell us where we are; milestones, indicators, review flags?
• How will we make it work when we involve people and personalities?

Coaching is about continuous improvement of performance. Organisational results are achieved through individual and team effectiveness. Coaching is a structured process to enhance people effectiveness through building individuals knowledge, skill and attitude in the workplace.

Our program presents a balanced blend of theory and practical exercises to build specific and focused coaching processes

Objectives

The Coaching and Performance Management program has been designed to help you:

• Develop specific coaching skills and techniques engaging with individuals and teams
• Develop supervisors/managers who are able to facilitate the development, learning and performance of individuals and teams

• Gain insight and an understanding of the impact of your own personal style
• Better recognise the critical components underlying effective coaching as a tool leading to continuous performance improvement
• To practice focused, disciplined processes for coaching to ensure successful outcomes in each coaching intervention

Outcomes

On completion of this program, it is expected that you will better manage the performance, learning and development of individuals and teams you manage. You will be able to implement a range of strategies to allow developmental and coaching opportunities for the workforce; and be able to conduct effective performance appraisals.